CT
Claire T
1 reviews | Active since Apr 2017
25 May 2020, 14:56
Poor Service
How is one meant to get hold of DirectAxis? I have tried phoning all day and then I am told by an animated voice prompt that my call cannot be answered due to high call volumes and then the phone goes dead. I have app**** for credit life and it has been approved. I now have questions for DirectAxis which the credit life provider could not answer. This is absolutly shocking service during such dire times.
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DirectAxis's replyOfficial
25 May 2020, 15:43Hello Claire, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Payment break, this is not always possible. Please rest assured that we are doing our very best for all our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply25 May 2020, 15:43
Official
Hello Claire, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Payment break, this is not always possible. Please rest assured that we are doing our very best for all our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis