Poor service

Hello Kobus, 

Thanks for reaching out to us. 

We apologise for the inconvenience we may have caused, we acknowledge your frustration. Please know that we care about our customers and aim to provide them with the best service. 

We are experiencing an influx of calls on a daily basis, although this is not an excuse our teams are working extremely hard to reach all calls. 

We have escalated the query to our Customer Care Department and they will assist you.

A consultant will be in touch with you. 

Team DirectAxis