POOR SERVICE - DISGUSTED

I am writing this email with utter disgust with the service I got from Directaxis. I phoned Directaxis and asked for my settlement account to pay my loan.I was given a letter with the banking details and settlement amount on 13/9/21. I paid the loan on the 14/9/21. I have tried calling DirectAxis regarding my query and they do not assist. I have logged a complaint on 20/09/21 on Hellopeter and they rep**** that they woukl get back to me. Today 28/09/21 and I still havent heard from Directaxis. I called today 28/09/21 and spoke to Xolani who couldnt assist me. I asked for a manager and was placed on hold for about 15 minutes. I would not recommend Directaxis to my friends and family. Loan that was paid up on 14/09/21 and my account is still not closed. I guess I would have to go to the ombudsman and lodge a complaint against Directaxis. Account no: ***