FH
FATHIMA H
1 reviews | Active since Apr 2014
06 Aug 2015, 12:56
Poor service direct axis
I spent all morning trying to get my settlement balance. I spent over R 200 airtime and was left on hold indefinitely. They did not even call me back when my airtime was finished. Very poor service! I still don't know the settlement balance!!!!
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DirectAxis's replyOfficial
06 Aug 2015, 13:00Hello fathima.fams@,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply06 Aug 2015, 13:00
Official
Hello fathima.fams@,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,