Poor service

I had app**** for a Wesbank Cashpower loan only to be declined. On the following Monday I was contacted by a consultant from Direct Axis and told that the loan had been approved on the Direct Axis side. She then asked that I send documents to confirm my details etc. I did so and even called to ensure the documents had been received. I heard nothing further until I called a couple of days later only to be told the application was declined. This is extremely disappointing, how can you say something is approved when it is in fact not.????? I embarrassingly had to cancel work I was going to have done with irate service providers. This is absolutely ridiculous.