Item: DirectAxis
Rating: 1
Author: Calista M

DirectAxis's replyOfficial

06 Jan 2021, 14:57

Hello Calista, Thanks for reaching out to us. We’re extremely sorry to hear you feel that way, please accept our humble apologies for the inconvenience this was causing you. We acknowledge your frustration and will ensure your refund is paid out to you as soon as possible. Our Collections Team is in the process of logging all refunds for those customers who has been affected by the early debit order. We have escalated the matter to our Collections Team so that they can urgently provide you with a courtesy call and assist you. We will keep you in the loop until the matter is resolved. Team DirectAxis

DirectAxis's reply06 Jan 2021, 14:57

Official

Hello Calista, Thanks for reaching out to us. We’re extremely sorry to hear you feel that way, please accept our humble apologies for the inconvenience this was causing you. We acknowledge your frustration and will ensure your refund is paid out to you as soon as possible. Our Collections Team is in the process of logging all refunds for those customers who has been affected by the early debit order. We have escalated the matter to our Collections Team so that they can urgently provide you with a courtesy call and assist you. We will keep you in the loop until the matter is resolved. Team DirectAxis

DirectAxis's replyOfficial

06 Jan 2021, 15:59

Hello Calista, We have received confirmation from our Collections Team that your refund has been logged. Please know that refunds can take up to 10 business days but should the money be paid out to you before the 10 working days, we will make sure to let you know. If you need any further assistance do not hesitate to contact us. Team DirectAxis

DirectAxis's reply06 Jan 2021, 15:59

Official

Hello Calista, We have received confirmation from our Collections Team that your refund has been logged. Please know that refunds can take up to 10 business days but should the money be paid out to you before the 10 working days, we will make sure to let you know. If you need any further assistance do not hesitate to contact us. Team DirectAxis

CM

Calista M's updateReviewer Update

06 Jan 2021, 16:09

Thank you for letting me know, however this is still unacceptable as I phoned and requested refund on 29 December already and its almost been 10 working days.. I expect refund no later than this Friday.
It is not professional for a employee that doesn't do their job and log the refund the day of the request.
It's unfair for me to suffer such inconvenience due to negligence.

CM

Calista M's update06 Jan 2021, 16:09

Reviewer Update

Thank you for letting me know, however this is still unacceptable as I phoned and requested refund on 29 December already and its almost been 10 working days.. I expect refund no later than this Friday.
It is not professional for a employee that doesn't do their job and log the refund the day of the request.
It's unfair for me to suffer such inconvenience due to negligence.

DirectAxis's replyOfficial

06 Jan 2021, 16:47

Hello Calista,

Thanks for responding to us.

We apologise once again for the delay in refunding your account. We have informed our Collections Team and will keep you in the loop until everything is sorted.

Team DirectAxis

DirectAxis's reply06 Jan 2021, 16:47

Official

Hello Calista,

Thanks for responding to us.

We apologise once again for the delay in refunding your account. We have informed our Collections Team and will keep you in the loop until everything is sorted.

Team DirectAxis

Poor Service