NM
Ntando M
1 reviews | Active since Jan 2021
28 Jan 2021, 12:27
Poor service
I have been holding on the phone for about 20 minutes and the Customer Care department does not answer.
I have also sent emails to get a paid up letter on my wife's account which was settled on 24th November 2020 and promised that the letter would be forwarded once proof of payment has been received. Tjose documents were forwarded on the same day.
Helpful (0)
Replies (7)0
Replies (7)
DirectAxis's replyOfficial
28 Jan 2021, 12:55Hello Ntando, Thanks for reaching out to us. We apologise for the difficulties you’ve been experiencing, we understand your frustration. Please know that we care about our customers and work hard to provide them with excellent service. In order for us to assist you in the most proficient way possible, please send us a private reply with your wife’s ID number and contact numbers. Team DirectAxis
DirectAxis's reply28 Jan 2021, 12:55
Official
Hello Ntando, Thanks for reaching out to us. We apologise for the difficulties you’ve been experiencing, we understand your frustration. Please know that we care about our customers and work hard to provide them with excellent service. In order for us to assist you in the most proficient way possible, please send us a private reply with your wife’s ID number and contact numbers. Team DirectAxis
DirectAxis's replyOfficial
28 Jan 2021, 14:08Hello Ntando, Thanks for sending us your details. We have escalated the matter to our Debt review Team so that they can urgently provide you with assistance. Team DirectAxis
DirectAxis's reply28 Jan 2021, 14:08
Official
Hello Ntando, Thanks for sending us your details. We have escalated the matter to our Debt review Team so that they can urgently provide you with assistance. Team DirectAxis
DirectAxis's replyOfficial
28 Jan 2021, 15:07Hello Ntando, Thanks for responding to us. We have informed our Support Team that they should urgently contact you. We will let you know once everything has been sorted. Team DirectAxis
DirectAxis's reply28 Jan 2021, 15:07
Official
Hello Ntando, Thanks for responding to us. We have informed our Support Team that they should urgently contact you. We will let you know once everything has been sorted. Team DirectAxis
DirectAxis's replyOfficial
29 Jan 2021, 11:33Hello Ntando, Our Recoveries Team has confirmed that they have emailed the paid up letter to your email address. Please let us know when you receive it. Team DirectAxis
DirectAxis's reply29 Jan 2021, 11:33
Official
Hello Ntando, Our Recoveries Team has confirmed that they have emailed the paid up letter to your email address. Please let us know when you receive it. Team DirectAxis
NM
Ntando M's updateReviewer Update
30 Jan 2021, 14:35Dear Direct Axis
I just received an email saying I have an outstanding amount of about R1600 still owing.
What is that for because I settled my account on 24th of November after I was given a settlement amount which included that month's instalment, meaning that it should not be accumulating any interest if the work was done in time by your unhelpful staff.
This feels like harassment now. Is this what the retailers do to their consumers especially during this challenging time?
Truly, I am besides myself with disgust at this appalling service.
Regards,
I just received an email saying I have an outstanding amount of about R1600 still owing.
What is that for because I settled my account on 24th of November after I was given a settlement amount which included that month's instalment, meaning that it should not be accumulating any interest if the work was done in time by your unhelpful staff.
This feels like harassment now. Is this what the retailers do to their consumers especially during this challenging time?
Truly, I am besides myself with disgust at this appalling service.
Regards,
NM
Ntando M's update30 Jan 2021, 14:35
Reviewer Update
Dear Direct Axis
I just received an email saying I have an outstanding amount of about R1600 still owing.
What is that for because I settled my account on 24th of November after I was given a settlement amount which included that month's instalment, meaning that it should not be accumulating any interest if the work was done in time by your unhelpful staff.
This feels like harassment now. Is this what the retailers do to their consumers especially during this challenging time?
Truly, I am besides myself with disgust at this appalling service.
Regards,
I just received an email saying I have an outstanding amount of about R1600 still owing.
What is that for because I settled my account on 24th of November after I was given a settlement amount which included that month's instalment, meaning that it should not be accumulating any interest if the work was done in time by your unhelpful staff.
This feels like harassment now. Is this what the retailers do to their consumers especially during this challenging time?
Truly, I am besides myself with disgust at this appalling service.
Regards,
DirectAxis's replyOfficial
01 Feb 2021, 09:53Hello Ntando, Thanks for responding to us. We apologise for the inconvenience caused. We have escalated your response to our Recoveries Team so that a consultant can give you a courtesy call. We will let you know as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply01 Feb 2021, 09:53
Official
Hello Ntando, Thanks for responding to us. We apologise for the inconvenience caused. We have escalated your response to our Recoveries Team so that a consultant can give you a courtesy call. We will let you know as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's replyOfficial
01 Feb 2021, 10:08Hello Ntando, Our Recoveries Team has confirmed that they have corrected the issue and everything is now sorted. Please let us know if you have any further questions. Team DirectAxis
DirectAxis's reply01 Feb 2021, 10:08
Official
Hello Ntando, Our Recoveries Team has confirmed that they have corrected the issue and everything is now sorted. Please let us know if you have any further questions. Team DirectAxis