POOR SERVICE

Item: DirectAxis
Rating: 1
Author: cleoreez R

WOW !!! where do i start.

lets try the beginning. i have a small Loan with DirectAxis and i really do not and did not mind paying till i went on maternity leave last year July .

i have sent lots of emails to their customer care line even called the call centre to make arrangements regarding me being on leave and not being able to pay the entire amount but at least half of it. no response till this day even no call back from the call centre agents in customer care i spoke to . a few weeks ago i received an email and call from HMD/MHD /HMD ATTORNEYS or something demanding the remaining / outstanding amount from me and not is a nice way at all.

so i have made several call and my emails still goes unnoticed till this day . i am listed as a slow payer and bind to now repaying more then i owe in order to clear my name.

SUCH *** SERVICE

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

15 Feb 2021, 08:36

Hello Cleoreez, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience you have received from us, we understand your frustration. We care about our customers and strive to provide them with great service. We have escalated your query onto our Accounts Team Leaders so that they can look into the matter and urgently provide you with assistance. We will let you know as soon as we’ve gathered more information. Team DirectAxis

DirectAxis's reply15 Feb 2021, 08:36

Official

cleoreez R's updateReviewer Update

22 Feb 2021, 11:11

Good Day DirectAxis

So up till this day i have not received any feedback from you .

poor , poor , poor service

cleoreez R's update22 Feb 2021, 11:11

Reviewer Update

Good Day DirectAxis

So up till this day i have not received any feedback from you .

poor , poor , poor service