CvdB
Coenraad van den Berg
1 reviews | Active since Sept 2015
25 May 2020, 08:34
Poor service
Still no response on my COVID relief response. Nearing the end of the month!!
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Replies (1)
DirectAxis's replyOfficial
25 May 2020, 09:53Hello Coenraad, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply25 May 2020, 09:53
Official
Hello Coenraad, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis