VT
Vanesa T
1 reviews | Active since Oct 2017
10 Nov 2020, 11:39
Poor service
I have had a horrible experience with your call center today. I have called 12 times and have received no resolution or assistance. Your agents are very quick to transfer a person with no assistance. I have sent you numerous emails as well and have not received any response. I am quite appalled by the level of service I have received from your company in the past 2 days.
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Replies (2)
DirectAxis's replyOfficial
10 Nov 2020, 12:59Hello Vanesa, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you’ve been experiencing, we acknowledge the inconvenience this is causing you. We care deeply about our customers and our top priority are to assist them to the best of our ability, our contact centers are experiencing high call volumes and although this is not an excuse we are working extremely hard to uphold and achieve customer satisfaction. We have escalated your query to our Covid-19 support team and they will look into the matter and assist you as soon as possible. Team DirectAxis
DirectAxis's reply10 Nov 2020, 12:59
Official
Hello Vanesa, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you’ve been experiencing, we acknowledge the inconvenience this is causing you. We care deeply about our customers and our top priority are to assist them to the best of our ability, our contact centers are experiencing high call volumes and although this is not an excuse we are working extremely hard to uphold and achieve customer satisfaction. We have escalated your query to our Covid-19 support team and they will look into the matter and assist you as soon as possible. Team DirectAxis
DirectAxis's replyOfficial
17 Nov 2020, 12:59Hello Vanesa, We have received confirmation that your refund was paid out to you and will reflect within 24 – 48 hours. Please confirm receipt as soon as soon as it reflects in your bank account. We have also sent a confirmation SMS to your cell phone number. If you have any questions please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's reply17 Nov 2020, 12:59
Official
Hello Vanesa, We have received confirmation that your refund was paid out to you and will reflect within 24 – 48 hours. Please confirm receipt as soon as soon as it reflects in your bank account. We have also sent a confirmation SMS to your cell phone number. If you have any questions please send us a private reply and we will assist you. Team DirectAxis