POOR SERVICE BY DIRECTAXIS

I wrote an email to ask for a settlement balance. Two days later, instead of giving me a balance with at least a time frame, I was asked when do I want to settle. As soon as I receive a response- was my response. Days later, I am not receiving feedback. I believe that settling the account saves me interests. However, it is detrimental to this company. Hence, they are dilly-dallying with a settlement balance.