Poor Service & Bad Information

I've app**** for a Cash Power Personal Loan on 12 Nov telephonically. I received a sms telling me to send some supporting docs to [Email Removed] which I did at about 17:36 the same afternoon. I subsequently phoned the call centre again on 13 Nov to confirm receipt of documentation - I was told that the documentation was not attached to my application yet and that the correct department will be emailed. I called again on Monday 16 Nov and was told that my application indicated that my payslips were invalid, but no one had made a note stating the reason for this. I called again on 17 Nov to inquire about the progress of my application and was told again that my documentation are not attached to my application and that I would get a return call on the same day - which I didn't. I sent the documentation again to the same email address and, waiting for one day, I called again today, 19 Nov & was told that the reason my documents are not attached is because I sent them to the wrong email address (the address that was sent to me via sms)??? It's been a week now and the 24-48 hrs deadline for an answer is long gone. I'm am terribly frustrated with this absolute unprofressionalism!