Poor Service

I have two loans with Direct Axis namely a Direct Axis Wesbank Personal Loan and a Direct Axis Sanlam Personal Loan.

My contract came to an end in February 2024 with 3 months salary which my last salary was paid to me on 30 April 2024.

I contact both department linked to Direct Axis and requested for a payment holiday on both loans seeing that I am not receiving a salary at the end of May.

I was told by both departments that I should wait for the installment (Debit Order) not going through at the end of May 2024, thereafter they will make payment arrangements.

I don't want this to happen as this could have a negative impact on my credit record and I am attempting to have the payment holidays on both loans in place before the end of May 2024.

I find this behavior of Direct Axis very unprofessional as I know that they are in the space to make prior payment holiday arrangements out of experience with a relative that was retrenched and Direct Axis was able to make payment holidays prior to the debit order being deducted at the end of the month.

I need Direct Axis to be in contact with me before the end of May to make payment holiday arrangements before my debit orders are due as I don't want want my debit orders to "bounce".

Their urgent response in this regard will be appreciated.

Thank you