CE
Craig E
1 reviews | Active since Nov 2021
10 Mar 2022, 10:14
Poor Service
I made a large payment into my personal loan account. I used the incorrect reference number. I have been trying for 2 days to get hold of someone to sort this issue out.. I phone ***. it prompts me to press 2, it then requests my ID number it then says we are transferring you to a consultant, then the line goes dead. I have held on for over 5 minutes to no avail. It is very poor service when I have to resort Hello Peter to try sort this issue out.
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Replies (2)
DirectAxis's replyOfficial
10 Mar 2022, 10:47Hello Craig, Thank you for reaching out to us. Please accept our humble apologies for the difficulties you’ve experienced while trying to through to our call centre. We are here to assist. We require your proof of payment in order to investigate the missing payment. Please email it to ***. Team DirectAxis
DirectAxis's reply10 Mar 2022, 10:47
Official
Hello Craig, Thank you for reaching out to us. Please accept our humble apologies for the difficulties you’ve experienced while trying to through to our call centre. We are here to assist. We require your proof of payment in order to investigate the missing payment. Please email it to ***. Team DirectAxis
CE
Craig E's updateReviewer Update
14 Mar 2022, 11:37Hello DA
I have forwarded the POP to the customer care email address. No one has got hold of me and the only way of communicating seems to be through this medium.
I really don't need an apology I need this to be sorted. Please confirm when this will be done.
I have forwarded the POP to the customer care email address. No one has got hold of me and the only way of communicating seems to be through this medium.
I really don't need an apology I need this to be sorted. Please confirm when this will be done.
CE
Craig E's update14 Mar 2022, 11:37
Reviewer Update
Hello DA
I have forwarded the POP to the customer care email address. No one has got hold of me and the only way of communicating seems to be through this medium.
I really don't need an apology I need this to be sorted. Please confirm when this will be done.
I have forwarded the POP to the customer care email address. No one has got hold of me and the only way of communicating seems to be through this medium.
I really don't need an apology I need this to be sorted. Please confirm when this will be done.