JD
Jenny D
1 reviews | Active since Jan 2023
26 Jan 2023, 14:41
poor service
i have been trying to contact their contact center for days now but the lines are so bad, i can hardly hear the agent, i have sent email request 2 days ago as well and still waiting for someone to contact me, this is very poor service, if someone comes accross this, please i need a call back i am an existing client and need help with payment but it seems like they dont want to get paid
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DirectAxis's replyOfficial
26 Jan 2023, 15:43Hello Jenny, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience, we are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply26 Jan 2023, 15:43
Official
Hello Jenny, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience, we are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis