Poor service at DirectAxis life insurance.

Item: DirectAxis
Rating: 1
Author: Elsie P

I have 2 policies and changed the debit order details. Only one was changed. Therefore the one was deducted from the wrong bank and was reversed. You cannot get hold of them and when somebody answers they put you through from one person to the others and nobody are able to assist. Very poor service.

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Replies (1)

DirectAxis's replyOfficial

03 Jun 2019, 10:49

Hello, apologies, this isn't the experience we aim to provide. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis's reply03 Jun 2019, 10:49

Official

Hello, apologies, this isn't the experience we aim to provide. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis