Poor service and messing with the client credit status

Direct axis has poor service and messing with the client credit status i fell behind with my instalment and requested an arrangement of which i reminded a lady named Madeneyah to debit they debited my account and did not debit the last instalment which was suppose to be in October while there was funds into my account and later January 2025 i get plenty of sms that i did not pay my account i was confused and thought its a mistake now they say i owe 1551 of which is not even true they say the debit order rejected and i check my statement all debit order were paid because there was enough funds. they are messing with my credit record and i will not allow such in my finances they better fix this and i even felt harassed with their smses while they are the one in a wrong and should apologies instead the told me to activate another debit order for three months R517x3 amounting to R1551 i will report this to ombudman if they mess with my credit record