MF
Martin F
1 reviews | Active since Feb 2020
01 Mar 2022, 15:53
Poor service and incompetence.
I went through the same trouble of getting proof of income by way of a transactional history which is the same as a normal statement. Now when I try and call direct axis I follow the same voice prompts it then says I'm being a bit put through to a consultant and then it just goes dead. What's more their consultants are either hard at hearing or they don't know how to use a phone. What's with my call being dropped after I go through with the voice prompts?
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DirectAxis's replyOfficial
01 Mar 2022, 16:29Hello Martin, Thanks for reaching out to us. Apologies for the unpleasant experience in trying to get through to our call centre. We understand your frustration and are here to assist. We have escalated your feedback to our Sales Support Team for assistance and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply01 Mar 2022, 16:29
Official
Hello Martin, Thanks for reaching out to us. Apologies for the unpleasant experience in trying to get through to our call centre. We understand your frustration and are here to assist. We have escalated your feedback to our Sales Support Team for assistance and a consultant will be in touch with you. Team DirectAxis
MF
Martin F's updateReviewer Update
03 Mar 2022, 04:45This message serves as a reminder of how *********** the people at direct axis are. I got a call yesterday afternoon from a consultant by the name of Ayesha you said to me the reason for her goal was to complete my loan application. I she further said to me that the concerns are raised concerning the loan application was not an issue. Following that call I get an SMS saying congrats online application is complete and the money will be made available. The annoying part of the call is this lady said to me in the call that lasted nearly 8 minutes that the money would be made available to me in plus minus the next 15 minutes from the time of the call ending and I I'm still waiting., the people at Direct axis have taken the meaning of incompetence to beyond dizzy Heights.
MF
Martin F's update03 Mar 2022, 04:45
Reviewer Update
This message serves as a reminder of how *********** the people at direct axis are. I got a call yesterday afternoon from a consultant by the name of Ayesha you said to me the reason for her goal was to complete my loan application. I she further said to me that the concerns are raised concerning the loan application was not an issue. Following that call I get an SMS saying congrats online application is complete and the money will be made available. The annoying part of the call is this lady said to me in the call that lasted nearly 8 minutes that the money would be made available to me in plus minus the next 15 minutes from the time of the call ending and I I'm still waiting., the people at Direct axis have taken the meaning of incompetence to beyond dizzy Heights.