Poor service and double deduction

Several numbers u have tried but unreachable - every single time they say we are experiencing high call volumes and unable to take ur call.

Problem 2 : I got retrenched and hollard insurance paying out my installments for next 6 months but despite this direct axis still decides to debit from my bank account. I then contacted via email complaints @ direct axis on 28 June 2022 and only receiving a response from Sarah Africa on 4th June saying my debit order has been stopped and the claims department are awaiting on 10 business days debit order clearance to do refund. It has now been well over 20 days and no refund yet.

Sent another email on 18 July and still no response. If this is not sorted out within a week I will write to the ombudsman.

Insurance is charged and paid out but this is the bad service I get from direct axis not to mention the additional financial burden put on me. Not acceptable!