Poor service and disgusted as to how you service your clients!!!!

I have been battling to get hold of an agent to assist me with my query since April, i have sent an email to log the query as follows " was retrenched last year and the credit policy kicked in and i wanted to know if the amount was deducted from my balance as i seen no movement yet, no response to date. I have been calling the call centre, agents answer, listen to your query and put you on hold for 20 mins and never get back to you. You can never get through to the call centre even though you follow the correct prompts, it goes into a dead space. Then to top it all they have the audacity to call me for a consolidated loan, and on explaining to the agent my situation i am told they would notify the correct department and get back to me, guess what no reply. This morning i get an sms to call the Call centre to discuss my account, why are they not calling me directly as the Call Centre is not efficient at all. i have never experienced such bad service from a credit provider and will not recommend anyone to such an organisation. To the Senior Management of the company, you need to sort out the technology and your staffs customer service etiquette, it is poor beyond and is huge brand damage. i will be contacting the FSB to log my complaint as well if this is not sorted by close of business tomorrow (23 July 2021)