Poor service

they stopped deducting premiums from my bank account, 3 months later they asked why am I not paying when they haven't been deducting, made an arrangement again however they never deducted the premiums. I followed up and enquired about my balance and arreas to settle my account, I have been waiting for them to get back to me with regards to that and I am still waiting. Both Groenewald attorneys and directAxis. what should happen now? completely stop paying? If so they should just let me know that they don't want their money from me anymore so that I can rest and relax.