JB
Julie B
1 reviews | Active since Mar 2021
06 Jul 2021, 08:51
Poor Service
Dear Direct Axis -an email was sent on 23rd of April with all previous correspondence attached requesting feedback and assistance on my account which you handed over for debt collection. I sent a follow up mail in June and another 2 weeks ago - with still NO FEEDBACK or ASSISTANCE. You are very quick to loan money but were the ONLY company during the 2020 National Lockdown who's service was so pathetic that it put me in arrears and now has effected my credit score so badly!! Please could someone contact me to resolve this issue.
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DirectAxis's replyOfficial
06 Jul 2021, 10:47Hello Julie, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
DirectAxis's reply06 Jul 2021, 10:47
Official
Hello Julie, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis