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SA
Sabrena A

1 reviews | Active since Sept 2020

13 Feb 2023, 15:29

POOR SERVICE

Disgusted in service received after trying for weeks to get hold of their legal department. Transfered from one agent to another to eventually having the call dropped by them. All i need is a statement from their side that indicates when last payment was made from me to them.

0
Replies (5)
DirectAxis
DirectAxis's reply13 Feb 2023, 15:45
Official
Hello Sabrena, 

Thanks for reaching out to us. 

Please accept our apologies for the inconvenience caused. 

We have escalated the matter and will arrange for an account statement to be emailed to you.  

Team DirectAxis
SA
Sabrena A's update13 Feb 2023, 16:27
Reviewer Update
Surely there must be a record (statement)on your side. I am not asking L&M attorneys i need answers from Direct Axis
SA
Sabrena A's update14 Feb 2023, 08:03
Reviewer Update
Surely Direct Axis must be able to forward records (statements)/paying history of account before debt was sold to a 3rd party (Debt Collector)
SA
Sabrena A's update14 Feb 2023, 08:05
Reviewer Update
It Seems that you guys are giving me the run around. All i need to see is when last payment was done on my side and when debt was sold as i am sure that it was already prescribed debt that you sold to debt collectors
SA
Sabrena A's update17 Feb 2023, 07:55
Reviewer Update
Thank you for quick response and resolving the issue