POOR SERVICE

I contacted direct axis last week Thursday and requested a settlement letter for 2 loans, I received the one and not the other. I contacted the Customer Services department and had to wait 15 min with no answer. I tried this 4 times during the course of the day. I sent them and email and I have not had any response.<br> <br> I contacted them again and managed to get through to someone, she then put me on hold for 30 min, trying to get through to the settlements department, with no luck herself.<br> <br> She then promised to get someone to call me back. I am still waiting.<br> <br> I don't understand why their service is so bad. Yet when you taking out a loan, they are quick to pick and send through the quotations.<br> <br> Extremely annoyed and disappointed!