TR
Theo R
1 reviews | Active since Nov 2017
06 Oct 2020, 08:48
Poor Service
4 follow ups no feedback mailed a Crm still no feedback, but 15 days later still no feedback. Yet a debitb order was taken.
From: Theo Van Rensburg Sent: 30 September 2020 10:33 To: *** Subject: RE: Complaint / Loan
Good Morning
It has now been 13 days since I submitted my request, I assume Direct Axis is wanting to first take another premium from my dad’s account before responding to my e-mail, I will post another complaint on the social media website until I have proper feedback.
Very unprofessional.
Regards
Theo van Rensburg
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
06 Oct 2020, 13:54Hello Theo, Thanks for reaching out to us. We apologise for the inconvenience caused in dealing with your query, we understand your frustration and can assure you it is not the type of service we aim to provide our customers. We have escalated the matter to our management team. One of our consultants will be in touch with you. Team DirectAxis
DirectAxis's reply06 Oct 2020, 13:54
Official
Hello Theo, Thanks for reaching out to us. We apologise for the inconvenience caused in dealing with your query, we understand your frustration and can assure you it is not the type of service we aim to provide our customers. We have escalated the matter to our management team. One of our consultants will be in touch with you. Team DirectAxis
TR
Theo R's updateReviewer Update
06 Oct 2020, 14:07It's been 15 days why has the Crm not come back to me goodness guys, and should I take this further.
Please come back to me latest Friday this week.
Please come back to me latest Friday this week.
TR
Theo R's update06 Oct 2020, 14:07
Reviewer Update
It's been 15 days why has the Crm not come back to me goodness guys, and should I take this further.
Please come back to me latest Friday this week.
Please come back to me latest Friday this week.
DirectAxis's replyOfficial
06 Oct 2020, 15:42Hello Theo, Thanks for responding to us, we will keep you in the loop with regards to your query. We have escalated it to our management team and a consultant will contact you as soon as possible. Team DirectAxis
DirectAxis's reply06 Oct 2020, 15:42
Official
Hello Theo, Thanks for responding to us, we will keep you in the loop with regards to your query. We have escalated it to our management team and a consultant will contact you as soon as possible. Team DirectAxis