SS
Selvan S
1 reviews | Active since Jul 2020
20 Jul 2020, 12:08
Poor Service
I have been trying to get a settlement letter for the past two weeks. i have spoken to numerous consultants on the following number ***, they all said they transfer me to the correct department until eventually I sent an email on the 10th & they responded that they would provide details in 2 days time but to date I have not received a response
From the 13th to date I have been calling but I am still not being assisted.
This really frustrating that a big company as so poor communication s****s. Can you please assist me urgently & provide my settlement letter
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DirectAxis's replyOfficial
20 Jul 2020, 14:58 Hello Selvan, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We'll escalate the matter to our accounts team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply20 Jul 2020, 14:58
Official
Hello Selvan, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We'll escalate the matter to our accounts team and arrange for a consultant to call you. Team DirectAxis