NM
Nombeko M
1 reviews | Active since Feb 2014
16 Sept 2016, 10:06
Poor service
<p>I sent DirectAxis an email 3 days ago requesting an early settlement quote , still no response.</p> <p> </p> <p>I have tried to call them, the phone is never answered. This morning I was holding on the line for more than 30min and still no assistance came through, ended up dropping the call.</p> <p> </p> <p>Im also trying to change my debit order payments date.</p> <p>The service is so poor!!!!</p> <p> </p>
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Replies (3)0
Replies (3)
DirectAxis's replyOfficial
16 Sept 2016, 10:20Hello, thank you for letting us know. You'll be happy to hear that your feedback is being looked into and that a consultant will be in touch with you. We hope to clear things up shortly.
Best regards,
DirectAxis's reply16 Sept 2016, 10:20
Official
Hello, thank you for letting us know. You'll be happy to hear that your feedback is being looked into and that a consultant will be in touch with you. We hope to clear things up shortly.
Best regards,
NM
Nombeko M's updateReviewer Update
16 Sept 2016, 11:11Thank you for the prompt response. The email settlement quote was sent my Direct axis
NM
Nombeko M's update16 Sept 2016, 11:11
Reviewer Update
Thank you for the prompt response. The email settlement quote was sent my Direct axis
DirectAxis's replyOfficial
16 Sept 2016, 11:12Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!
Best regards,
DirectAxis's reply16 Sept 2016, 11:12
Official
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!
Best regards,