JM
Jeanette M
1 reviews | Active since Mar 2022
28 Mar 2022, 15:22
Poor service
I am really disappointed with the service I received from Charmaine and Shane. They both hung up on me when I was requesting for a settlement letter. The agents were not properly trained on customer service and if they continue treating others like this, the company will loose clients in the long run. I had to call numeriously to get a simple settlement letter. How do you refuse to help me because I'm just trying to pay you back the money? The company needs to review TCF(Treating Clients Fairly).
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DirectAxis's replyOfficial
28 Mar 2022, 16:00Hello Jeanette, Thanks for reaching out to us. We apologise that you had a poor experience, we'll ensure that your feedback is shared with the department head. We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply28 Mar 2022, 16:00
Official
Hello Jeanette, Thanks for reaching out to us. We apologise that you had a poor experience, we'll ensure that your feedback is shared with the department head. We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you. Team DirectAxis