Poor Service

I am Desiree Marikela and I’m currently ranging as I called Direct Axis to inquire due to my account if it has been closed and I get assisted by an Agent named Lulamile he did the security check after I told him the phone May cut and my query he placed me on hold for over +-10 mins without checking back to give me feedback and my airtime cut, I then called again to get the spelling of his name and offered to speak to a manager again get placed on hold for +- 4 mins cause I had hung up and I’m dissatisfied with his service and this is call avoidance I’m in urgent need to know about my account yet being treated like I’m calling for fun this is really poor service and ask to please deal with this consultant