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Nicolette S
1 reviews | Active since Oct 2020
07 Mar 2022, 08:42
Poor Service
I requested a settlement amount on the 27th of February 2022 till today no answer and no calls. The customer service department is useless the collection department place you on hold they looking for someone to assist you. What is so difficult in just giving the settlement amount.
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Replies (2)
DirectAxis's replyOfficial
07 Mar 2022, 12:05Hello Nicolette, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get a settlement letter. We are here to assist you until the matter is resolved. We have escalated the matter to our Accounts Support Team for assistance and will keep you updated. Team DirectAxis
DirectAxis's reply07 Mar 2022, 12:05
Official
Hello Nicolette, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get a settlement letter. We are here to assist you until the matter is resolved. We have escalated the matter to our Accounts Support Team for assistance and will keep you updated. Team DirectAxis
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Nicolette S's updateReviewer Update
08 Mar 2022, 17:18Hi Direct Axis you guys sent me a settlement you want with immediate effect at 3:25 in the afternoon, you didn't contact me back and no reply on my emails but you are quick to reply on hello peter. I am still waiting on your collections representative to call me back once she is done with your Legal department.
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Nicolette S's update08 Mar 2022, 17:18
Reviewer Update
Hi Direct Axis you guys sent me a settlement you want with immediate effect at 3:25 in the afternoon, you didn't contact me back and no reply on my emails but you are quick to reply on hello peter. I am still waiting on your collections representative to call me back once she is done with your Legal department.