Poor service

I have phoned Direct Axis call Centre and I spoke to a lady by the Name of Mandy requesting that they shift my debit order date from the 21 to the 27th of each month due to my personal reasons, I was told point blank its impossible to shift the date, I specifically told them that they not gonna get money on the original debit order date but they still insist that they wont change the debit order date.The service and their system is very pathetic,i will never do business with them or recommend anyone,the don't have customer service,i mean what is so difficult about changing the debit order date? I am disappointed .<br>