Poor service

I phoned on the 29th of March as I want to take out a debt consolidation loan. I was first on hold for more than half an hour and then was told too many times when someone eventually answered the call, I will be put through to the relevant person. After another twenty minutes of being given the run around, someone eventually took my details and was told I would be called back. I was also still talking in between and just cut off. Anyway, it's two days later and still no call. I mentioned that this was a matter of urgency, but it may have fallen on to deaf ears.