IH
Ian H
1 reviews | Active since Jun 2012
28 Jun 2018, 12:36
Poor Service
Paid up account and still being debited for the last 2 months phone calls are wasted due to the fact that my account is closed and cannot answerbut they still take money.
Helpful (0)
Replies (12)0
Replies (12)
DirectAxis's replyOfficial
28 Jun 2018, 12:58Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply28 Jun 2018, 12:58
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
11 Jul 2018, 09:50We have investigated and there is no trace of an amount that is being debited. What is the amount that is being deducted?
Best regards,
DirectAxis's reply11 Jul 2018, 09:50
Official
We have investigated and there is no trace of an amount that is being debited. What is the amount that is being deducted?
Best regards,
IH
Ian H's updateReviewer Update
11 Jul 2018, 09:56Debited R52.99 In May and June I forwarded a bank statement showing the deductions to Customer Service on 28th June 2018
IH
Ian H's update11 Jul 2018, 09:56
Reviewer Update
Debited R52.99 In May and June I forwarded a bank statement showing the deductions to Customer Service on 28th June 2018
DirectAxis's replyOfficial
11 Jul 2018, 10:19This debit could be a policy that is being debited as the loan is closed. Please allow us to liaise with our insurance department and we will revert back to you.
Best regards,
DirectAxis's reply11 Jul 2018, 10:19
Official
This debit could be a policy that is being debited as the loan is closed. Please allow us to liaise with our insurance department and we will revert back to you.
Best regards,
IH
Ian H's updateReviewer Update
11 Jul 2018, 13:01I think I covered the debt with an insurance policy but that should no longer be debited to me as the account is paid up
IH
Ian H's update11 Jul 2018, 13:01
Reviewer Update
I think I covered the debt with an insurance policy but that should no longer be debited to me as the account is paid up
DirectAxis's replyOfficial
12 Jul 2018, 10:41All right. We will look into the matter and revert back to you.
Best regards,
DirectAxis's reply12 Jul 2018, 10:41
Official
All right. We will look into the matter and revert back to you.
Best regards,
DirectAxis's replyOfficial
12 Jul 2018, 12:30Our insurance department found that you have a hospital plan on your profile which is still being debited each month. If you no longer wish to continue with the product you need to contact Hollard directly on ***.
Best regards,
DirectAxis's reply12 Jul 2018, 12:30
Official
Our insurance department found that you have a hospital plan on your profile which is still being debited each month. If you no longer wish to continue with the product you need to contact Hollard directly on ***.
Best regards,
IH
Ian H's updateReviewer Update
12 Jul 2018, 12:50I don't have a hospital plan or any documentation YOU SORT IT OUT!!!!!!!!!!!!!!!!!!!!!!!!!!!
IH
Ian H's update12 Jul 2018, 12:50
Reviewer Update
I don't have a hospital plan or any documentation YOU SORT IT OUT!!!!!!!!!!!!!!!!!!!!!!!!!!!
IH
Ian H's updateReviewer Update
12 Jul 2018, 12:55I have just checked I never asked for a hospital plan and have no documentation relating thereto. Is this some form of ****!!!!!!!!!!!
IH
Ian H's update12 Jul 2018, 12:55
Reviewer Update
I have just checked I never asked for a hospital plan and have no documentation relating thereto. Is this some form of ****!!!!!!!!!!!
DirectAxis's replyOfficial
12 Jul 2018, 14:03All right. We will liaise with our Insurance Team and revert back to you.
Best regards,
DirectAxis's reply12 Jul 2018, 14:03
Official
All right. We will liaise with our Insurance Team and revert back to you.
Best regards,
IH
Ian H's updateReviewer Update
12 Jul 2018, 15:20This has been going on for 2 weeks now GET ORGANISED!!!!!!!!!!!!!!!!!!
IH
Ian H's update12 Jul 2018, 15:20
Reviewer Update
This has been going on for 2 weeks now GET ORGANISED!!!!!!!!!!!!!!!!!!
DirectAxis's replyOfficial
13 Jul 2018, 11:54We are able to confirm that the matter has been resolved.
Best regards,
DirectAxis's reply13 Jul 2018, 11:54
Official
We are able to confirm that the matter has been resolved.
Best regards,