Poor Service

Item: DirectAxis
Rating: 1
Author: Warren R

After receiving the settlement letter, I have settled my account with Direct Axis on 19 June 2023 and sent proof of payment via email on 22 June 2023 as well.

I have spent too much time and airtime requesting a letter confirming that I have paid up. Emails sent to ***; *** and *** yield no response either.

Stay away from Direct Axis, at all cost.

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

28 Jun 2023, 08:47

Hello Warren,

Thanks for reaching out to us.

We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.

We've received your settlement payment, your account is in a process of closure and will be closed tomorrow.

We'll continue to monitor your account and email you a paid-up letter as soon as it's closed.

Team DirectAxis

DirectAxis's reply28 Jun 2023, 08:47

Official

Warren R's updateReviewer Update

30 Jun 2023, 16:40

Hi,

I confirm receipt thereof.

Thank you

Warren R's update30 Jun 2023, 16:40

Reviewer Update

Hi,

I confirm receipt thereof.

Thank you