Poor service

On Monday the 14th of December 2015 I app**** for a loan. Documents were requested from me which were e-mailed on the same day. On the same day I received an sms that the loan had been approved and that I need to contact *** to finalise contract. Impossible to get through. Got call on Tuesday with quote which I accepted. Requested to send through same docs which I did immediately. By Friday nothing had happened and called again. Told that only income had to be validated and that payment will be made thereafter. Got sms that new quote needed to be done and that consultant will phone me. Nothing happened. Phoned on Friday and now Saturday and was told that loan has expired. Utterly pathetic. NB have been on hold now for 23 minutes and 67 minutes on Monday.