Poor service

I call in today quering about two debit orders from direct axis i was transfered maybe between three diferent departments before i finally got to this very rude consultant by the name of Monde who is not allowed to give out his surname because of company's policy i think it was around 10:45 this consultant tell me that i have a attitude as a customer, when i ask for his team leader he said he/she is a meeting(team leader's name is Sonkeze zici i found it very unprofessionally to be told by a consultant that i have attitude when i query something that i was not explained to me i regret having a relationship with direct axis and i will never recommend direct axis to anyone. my query is now hanging because some competent or should i say clever consultant have a gut to tell me as a customer that i have an attitude.