FT
Francois T
1 reviews | Active since Mar 2021
25 Mar 2021, 09:28
Poor poor service
I have been retrenched and my insurance paid my account for 6 month and now that I should receive a refund you can't get hold of them. They keep transferring you and the line gets cut off. They have been phoning me everyday when I was owing them but now that they owe you... No response
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
25 Mar 2021, 10:43Hello Francois, Thanks for reaching out to us. We apologise for the inconvenience caused, we understand and acknowledge your frustration. Please know that our customers is our top priority and we strive to constantly deliver excellent service. We have escalated your request onto our Claims Department so that they can urgently have a look at the matter and assist you. We will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's reply25 Mar 2021, 10:43
Official
Hello Francois, Thanks for reaching out to us. We apologise for the inconvenience caused, we understand and acknowledge your frustration. Please know that our customers is our top priority and we strive to constantly deliver excellent service. We have escalated your request onto our Claims Department so that they can urgently have a look at the matter and assist you. We will keep you in the loop until everything is sorted. Team DirectAxis
FT
Francois T's updateReviewer Update
30 Mar 2021, 09:28Hi
It is a week later and still I have not been assisted.
Is there a direct number to the insurance department, and to whom can I speak that will actually try to assist me?
Francois
It is a week later and still I have not been assisted.
Is there a direct number to the insurance department, and to whom can I speak that will actually try to assist me?
Francois
FT
Francois T's update30 Mar 2021, 09:28
Reviewer Update
Hi
It is a week later and still I have not been assisted.
Is there a direct number to the insurance department, and to whom can I speak that will actually try to assist me?
Francois
It is a week later and still I have not been assisted.
Is there a direct number to the insurance department, and to whom can I speak that will actually try to assist me?
Francois
DirectAxis's replyOfficial
30 Mar 2021, 10:02Hello Francois,
Thanks for responding to us.
Your documents has been sent for KYC approval. We have arranged with one of our consultants to provide you with a courtesy call.
Team DirectAxis
Thanks for responding to us.
Your documents has been sent for KYC approval. We have arranged with one of our consultants to provide you with a courtesy call.
Team DirectAxis
DirectAxis's reply30 Mar 2021, 10:02
Official
Hello Francois,
Thanks for responding to us.
Your documents has been sent for KYC approval. We have arranged with one of our consultants to provide you with a courtesy call.
Team DirectAxis
Thanks for responding to us.
Your documents has been sent for KYC approval. We have arranged with one of our consultants to provide you with a courtesy call.
Team DirectAxis