POOR POOR Service

Shocking service. Firstly one cannot even apply online without a system error being generated. Then when calling through to their contact centre number, a person has to call through numerous times just to get past the automatic voice prompts which get lost. When you do speak to an agent, all they can tell you is that there was a system error when you app**** online which needs to be cancelled internally and a new application will have to be submitted for review. The agent promises to return your call and 3 days go by without any success. You are now 1,5 weeks down the hole trying to conclude this process (which should take 15-20 minutes with a days turn around at most). I have used DirectAxiz on numerous occasions without fault but this time, I must say I have actually been so frustrated that I honestly look to another financial institution to assist me. How can you have become this inefficient in dealing with your customers? No feedback and no way to progress this request without pulling my hair out is not the way I want to transact with a financial institution. They are suppose to make things simple and efficient, not complex and unbearable. Very disappointing indeed DirectAxiz. I will not be rating your services moving forward.