POOR POOR QUALITY
During December 2017 I made an additional payment of R30 000 on my personal loan. I used the account number I pay the monthly additional amount into as provided by yourself. The monthly additional payment is showing but not the R30 000. So 14 days ago and counting I provided your offices with proof of payment and till today, 4 emails later, 14 days later, I have still not received confirmation that you have found the payment. This is really poor service
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Replies (4)
DirectAxis's replyOfficial
23 Feb 2018, 08:43Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply23 Feb 2018, 08:43
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
05 Mar 2018, 14:43Hello, we would to resolve your inquiry as soon as possible. Please email us the proof of payment onto *** .
Best regards,
DirectAxis's reply05 Mar 2018, 14:43
Official
Hello, we would to resolve your inquiry as soon as possible. Please email us the proof of payment onto *** .
Best regards,
DirectAxis's replyOfficial
07 Mar 2018, 12:36Hello, we're able to confirm receipt of the payments made in December 2017.
Best regards,
DirectAxis's reply07 Mar 2018, 12:36
Official
Hello, we're able to confirm receipt of the payments made in December 2017.
Best regards,
DirectAxis's replyOfficial
07 Mar 2018, 12:37Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,
DirectAxis's reply07 Mar 2018, 12:37
Official
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,