Poor, pathetic and degrading service toward its customers.

On this Friday past a loan application should have been paid out by late afternoon. Now I have to know this review will fall on deaf ears at Direct axis. Anyways I had raised a concern with a consultant by the name of Ayesha soon after the beginning of last week.. I was assured by her that the concern should not be an issue. Why do I say that this particular consultant went and came back later to confirm this to me verbally in one my calls. This only proved to be a hoax when on Friday after expecting the to get payment I get told by her its a problem bearing in mind that before the expected payment I was told it was not a problem. This brings me to asking Direct axis why are they doing their business in a two faced manner on the one hand they tell you one thing and on the other hand when they are in some way proved wrong. They only then when it's too late try and do damage control. The phone answering skills are at best non - existant, you wait to long and before getting to the correct person you expect to be at, you get transferred multiple times. Their manner of treating customers is also seriously lacking an understanding of how to treat customers. And they in a nutshell should not even be in the business of doing finance coupled with customer care.