Poor or NO customer service at all

It saddens me that I've resorted to writing a complaint as a means to get response On the 31st July 2020 I called your client services, cafter being transfered from pillar to post, vans eventually not assisted, after 11 minutes of holding I dropped the call I then followed up with an email, to date no one has bothered to rsdpjbd to me

All I need was settlement balance