JW
Johan W

1 reviews | Active since Aug 2017

15 Aug 2017, 14:26

Poor follow up and bad service

Was contacted by a Directaxis agent and spent more than an hour on the phone for a quote on two vehicles and household content.

Everything seemed fine up to a system error prevented him to capture my wife's details as the primary driver of the second car. However i was promised that he would phone me back that night.

Qoute was given on the 10th and i still have not heard from him.

The agent name is Ezra Pather.

I then decided that considering i did not get a call back i would phone MiWay. Unfortunately i did not get it my way i was given the finger and told to go back to the company that gave me bad service.

Now i am here posting my experience and hopefully I can save others the frustration of dealing with either DirectAxis or MiWay.

0
Replies (2)
DirectAxis
DirectAxis's reply15 Aug 2017, 14:45
Official

Hello, thanks for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis
DirectAxis's reply30 Aug 2017, 11:39
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis