MF
Martin F
1 reviews | Active since Feb 2020
12 Sept 2022, 22:56
Poor customer service that needs a serious change / look at.
My experience starts with Friday 9th of September 2022 It is now Monday 12th of August 2022 and I'm still waiting to see you the end of my loan application it started on Friday. I've wasted a lot of time over the last 4 days not withstanding the weekend Saturday and Sunday phoning direct axis to follow up on a loan application. At any given time I can spend up to three or four times trying to get through to follow up on my loan application. When I make a call it will go through the voice prompts and just as I'm about to get to The Call Centre operator the call gets dropped. I have to phone several times more to get, through. What kind of a customer service is that expecting customers to jump through a hoop as many times as is needed to please you lot at direct axis. It is us the customer that brings you lot at direct axis business. With such a reputation that you have developed because of poor customer service. Take a look at the reviews on the website hello peter and see the negative reviews you lot at Direct axis have racked up for yourself. In a nutshell customer service at Direct axis ranks amongst the lowest of the low that I have ever experienced. I know that it is financial protocol to question the affordability of any customer applying for a loan But is it your Law at Direct axis that says you must treat customers in the manner that you do and that is to waste their time and effort in making a loan.
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
13 Sept 2022, 08:54 Hello Martin, Thanks for reaching out to us. Please accept our sincerest apologies for the delays and inconvenience caused in trying to complete your application. We have escalated the matter to our applications support team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply13 Sept 2022, 08:54
Official
Hello Martin, Thanks for reaching out to us. Please accept our sincerest apologies for the delays and inconvenience caused in trying to complete your application. We have escalated the matter to our applications support team and a consultant will be in contact with you. Team DirectAxis
MF
Martin F's updateReviewer Update
13 Sept 2022, 10:44This message to me from Direct axis does nothing to help me.
You going to tell me again and again you going to escalate it.
You can escalate it to beyond dizzy heights.
It means nothing because nothing will ever be done about it, hence the reason for me saying escalating it means nothing.
I am in the process of taking this to the FSCA.
YOU PEOPLE AND RESOLUTION TYPE mechanisms can do nothing to assist customers.
Your call center operators and phoning system is a great inconvenience to us the customers who bring you people at direct axis business. You can also waste our time and effort to make an application possible.
And you go sa far as expecting us to jump through as many hoops as it takes to satisfy you lot.
While bearing in mind you are entertaining yourselves at the customers expense.
You going to tell me again and again you going to escalate it.
You can escalate it to beyond dizzy heights.
It means nothing because nothing will ever be done about it, hence the reason for me saying escalating it means nothing.
I am in the process of taking this to the FSCA.
YOU PEOPLE AND RESOLUTION TYPE mechanisms can do nothing to assist customers.
Your call center operators and phoning system is a great inconvenience to us the customers who bring you people at direct axis business. You can also waste our time and effort to make an application possible.
And you go sa far as expecting us to jump through as many hoops as it takes to satisfy you lot.
While bearing in mind you are entertaining yourselves at the customers expense.
MF
Martin F's update13 Sept 2022, 10:44
Reviewer Update
This message to me from Direct axis does nothing to help me.
You going to tell me again and again you going to escalate it.
You can escalate it to beyond dizzy heights.
It means nothing because nothing will ever be done about it, hence the reason for me saying escalating it means nothing.
I am in the process of taking this to the FSCA.
YOU PEOPLE AND RESOLUTION TYPE mechanisms can do nothing to assist customers.
Your call center operators and phoning system is a great inconvenience to us the customers who bring you people at direct axis business. You can also waste our time and effort to make an application possible.
And you go sa far as expecting us to jump through as many hoops as it takes to satisfy you lot.
While bearing in mind you are entertaining yourselves at the customers expense.
You going to tell me again and again you going to escalate it.
You can escalate it to beyond dizzy heights.
It means nothing because nothing will ever be done about it, hence the reason for me saying escalating it means nothing.
I am in the process of taking this to the FSCA.
YOU PEOPLE AND RESOLUTION TYPE mechanisms can do nothing to assist customers.
Your call center operators and phoning system is a great inconvenience to us the customers who bring you people at direct axis business. You can also waste our time and effort to make an application possible.
And you go sa far as expecting us to jump through as many hoops as it takes to satisfy you lot.
While bearing in mind you are entertaining yourselves at the customers expense.
MF
Martin F's updateReviewer Update
15 Sept 2022, 05:47Direct axis is the true meaning of the word in competence itself.
Incompetence is who they are.
You do get the odd call centre operator who will go out of their way to do their best.
But then that is overshadowed by the incompetence that exist at Direct axis.
99.9% of Direct axis is *********** .0 1% are not.
What I cannot wrap my head around is when I point out to them that a simple loan that should be done within Max 48 hours has taken almost a week.
They simply say in their simple State of Mind that it should not take that long but in reality it has.
They as far as I'm concerned all living in a make-believe world governed by the core principle of being ***********.
In a nutshell whether direct axis team tries to contact me or not means nothing to me for the simple reason being they will just try and make me believe that what they are doing is in the best interest of me.
But then all of that flies out of the window because their incompetence comes shining through.
Incompetence is who they are period.
What I still have a problem with is the lack of empathy they should have towards the customers when the customer's point out their *********** approach towards customer service.
Incompetence is who they are.
You do get the odd call centre operator who will go out of their way to do their best.
But then that is overshadowed by the incompetence that exist at Direct axis.
99.9% of Direct axis is *********** .0 1% are not.
What I cannot wrap my head around is when I point out to them that a simple loan that should be done within Max 48 hours has taken almost a week.
They simply say in their simple State of Mind that it should not take that long but in reality it has.
They as far as I'm concerned all living in a make-believe world governed by the core principle of being ***********.
In a nutshell whether direct axis team tries to contact me or not means nothing to me for the simple reason being they will just try and make me believe that what they are doing is in the best interest of me.
But then all of that flies out of the window because their incompetence comes shining through.
Incompetence is who they are period.
What I still have a problem with is the lack of empathy they should have towards the customers when the customer's point out their *********** approach towards customer service.
MF
Martin F's update15 Sept 2022, 05:47
Reviewer Update
Direct axis is the true meaning of the word in competence itself.
Incompetence is who they are.
You do get the odd call centre operator who will go out of their way to do their best.
But then that is overshadowed by the incompetence that exist at Direct axis.
99.9% of Direct axis is *********** .0 1% are not.
What I cannot wrap my head around is when I point out to them that a simple loan that should be done within Max 48 hours has taken almost a week.
They simply say in their simple State of Mind that it should not take that long but in reality it has.
They as far as I'm concerned all living in a make-believe world governed by the core principle of being ***********.
In a nutshell whether direct axis team tries to contact me or not means nothing to me for the simple reason being they will just try and make me believe that what they are doing is in the best interest of me.
But then all of that flies out of the window because their incompetence comes shining through.
Incompetence is who they are period.
What I still have a problem with is the lack of empathy they should have towards the customers when the customer's point out their *********** approach towards customer service.
Incompetence is who they are.
You do get the odd call centre operator who will go out of their way to do their best.
But then that is overshadowed by the incompetence that exist at Direct axis.
99.9% of Direct axis is *********** .0 1% are not.
What I cannot wrap my head around is when I point out to them that a simple loan that should be done within Max 48 hours has taken almost a week.
They simply say in their simple State of Mind that it should not take that long but in reality it has.
They as far as I'm concerned all living in a make-believe world governed by the core principle of being ***********.
In a nutshell whether direct axis team tries to contact me or not means nothing to me for the simple reason being they will just try and make me believe that what they are doing is in the best interest of me.
But then all of that flies out of the window because their incompetence comes shining through.
Incompetence is who they are period.
What I still have a problem with is the lack of empathy they should have towards the customers when the customer's point out their *********** approach towards customer service.
MF
Martin F's updateReviewer Update
15 Sept 2022, 18:58My experience with this company called Direct axis this afternoon after 3pm stops short of a life changing experience in fact its the total opposite of that. It was an annoying if not disgusting experience.
No respect coupled with poor customer service.
My experience and with a call centre operator Sdumo at loans dept was an annoying and experience, because he heard that I was getting annoyed he slams the phone down in my ear. I got annoyed because I had been transferred to no less than 3 call centre operators. I was not rude only annoyed and my tone of voice was changing because tough being annoyed.
On that call I spent more than 20 mins. On the call with Faith from loans dept I spent another 33 mins and some seconds. Faith is the only one that managed to get some where with my issue.
She persevered and bothered to listen to me.
She also said she was going to escalate the matter with loans/ financial dept.
How ever thank you to Sdumo of Loans dept at Direct axis it further goes to show the incompetence that exist at Direct axis and its poorly trained staff..
No respect coupled with poor customer service.
My experience and with a call centre operator Sdumo at loans dept was an annoying and experience, because he heard that I was getting annoyed he slams the phone down in my ear. I got annoyed because I had been transferred to no less than 3 call centre operators. I was not rude only annoyed and my tone of voice was changing because tough being annoyed.
On that call I spent more than 20 mins. On the call with Faith from loans dept I spent another 33 mins and some seconds. Faith is the only one that managed to get some where with my issue.
She persevered and bothered to listen to me.
She also said she was going to escalate the matter with loans/ financial dept.
How ever thank you to Sdumo of Loans dept at Direct axis it further goes to show the incompetence that exist at Direct axis and its poorly trained staff..
MF
Martin F's update15 Sept 2022, 18:58
Reviewer Update
My experience with this company called Direct axis this afternoon after 3pm stops short of a life changing experience in fact its the total opposite of that. It was an annoying if not disgusting experience.
No respect coupled with poor customer service.
My experience and with a call centre operator Sdumo at loans dept was an annoying and experience, because he heard that I was getting annoyed he slams the phone down in my ear. I got annoyed because I had been transferred to no less than 3 call centre operators. I was not rude only annoyed and my tone of voice was changing because tough being annoyed.
On that call I spent more than 20 mins. On the call with Faith from loans dept I spent another 33 mins and some seconds. Faith is the only one that managed to get some where with my issue.
She persevered and bothered to listen to me.
She also said she was going to escalate the matter with loans/ financial dept.
How ever thank you to Sdumo of Loans dept at Direct axis it further goes to show the incompetence that exist at Direct axis and its poorly trained staff..
No respect coupled with poor customer service.
My experience and with a call centre operator Sdumo at loans dept was an annoying and experience, because he heard that I was getting annoyed he slams the phone down in my ear. I got annoyed because I had been transferred to no less than 3 call centre operators. I was not rude only annoyed and my tone of voice was changing because tough being annoyed.
On that call I spent more than 20 mins. On the call with Faith from loans dept I spent another 33 mins and some seconds. Faith is the only one that managed to get some where with my issue.
She persevered and bothered to listen to me.
She also said she was going to escalate the matter with loans/ financial dept.
How ever thank you to Sdumo of Loans dept at Direct axis it further goes to show the incompetence that exist at Direct axis and its poorly trained staff..