SM
Sakhile M
1 reviews | Active since Nov 2020
02 Nov 2020, 14:15
Poor Customer Service: no refund after 21 days
I oversettled my account on 9 October 2020 and submitted my bank account confirmation letter. You agents paid my refund twice into an old account that I advised them not to. I still don't have my refund, on the 21 October 2020 Wadia (team leader) claimed to have sent an urgent escalation to Westbank to rectify it and will contact me same day. She never returned my calls and your agents are refusing to out me through to her, they drop calls on my ear. On Friday the 27 October 2020 I have reported this matter to the Banks Ombudsman. I am very disappointed about your service, I am an FNB client and expected better from s division of FNB.
Helpful (0)
Replies (10)0
Replies (10)
DirectAxis's replyOfficial
02 Nov 2020, 15:33Hello Sakhile,
Thanks for reaching out to us.
We apologise for any inconvenience we may have caused. Please note that we refunded the money into the ABSA bank account that we had captured on our system. We have reversed the payment and re-logged for the refund amount to be paid into the FNB bank account you have provided details for.
The turnaround time is 10 working days and our support team will ensure that we to resolve your query as efficiently as possible.
We will keep you in the loop until everything is sorted.
Team DirectAxis
Thanks for reaching out to us.
We apologise for any inconvenience we may have caused. Please note that we refunded the money into the ABSA bank account that we had captured on our system. We have reversed the payment and re-logged for the refund amount to be paid into the FNB bank account you have provided details for.
The turnaround time is 10 working days and our support team will ensure that we to resolve your query as efficiently as possible.
We will keep you in the loop until everything is sorted.
Team DirectAxis
DirectAxis's reply02 Nov 2020, 15:33
Official
Hello Sakhile,
Thanks for reaching out to us.
We apologise for any inconvenience we may have caused. Please note that we refunded the money into the ABSA bank account that we had captured on our system. We have reversed the payment and re-logged for the refund amount to be paid into the FNB bank account you have provided details for.
The turnaround time is 10 working days and our support team will ensure that we to resolve your query as efficiently as possible.
We will keep you in the loop until everything is sorted.
Team DirectAxis
Thanks for reaching out to us.
We apologise for any inconvenience we may have caused. Please note that we refunded the money into the ABSA bank account that we had captured on our system. We have reversed the payment and re-logged for the refund amount to be paid into the FNB bank account you have provided details for.
The turnaround time is 10 working days and our support team will ensure that we to resolve your query as efficiently as possible.
We will keep you in the loop until everything is sorted.
Team DirectAxis
SM
Sakhile M's updateReviewer Update
02 Nov 2020, 15:58Stop with the lies, you paid the ABSA account on the 15 October 2020. You claimed to have paid the FNB account as a correction on the 19 October 2020, only to find our that you paid the ABSA account again. I called this morning ther was not payment logged on your side for FNB. So tell me when did you make the payment to my FNB account?
SM
Sakhile M's update02 Nov 2020, 15:58
Reviewer Update
Stop with the lies, you paid the ABSA account on the 15 October 2020. You claimed to have paid the FNB account as a correction on the 19 October 2020, only to find our that you paid the ABSA account again. I called this morning ther was not payment logged on your side for FNB. So tell me when did you make the payment to my FNB account?
DirectAxis's replyOfficial
02 Nov 2020, 16:42Hello Sakhile,
Thanks for responding to us.
The refund to your FNB account have been re-logged which means Wesbank still has to make the payment into the account. We will keep you in the loop until everything is sorted.
Team DirectAxis
Thanks for responding to us.
The refund to your FNB account have been re-logged which means Wesbank still has to make the payment into the account. We will keep you in the loop until everything is sorted.
Team DirectAxis
DirectAxis's reply02 Nov 2020, 16:42
Official
Hello Sakhile,
Thanks for responding to us.
The refund to your FNB account have been re-logged which means Wesbank still has to make the payment into the account. We will keep you in the loop until everything is sorted.
Team DirectAxis
Thanks for responding to us.
The refund to your FNB account have been re-logged which means Wesbank still has to make the payment into the account. We will keep you in the loop until everything is sorted.
Team DirectAxis
SM
Sakhile M's updateReviewer Update
02 Nov 2020, 18:55I don't have any hope you will resolve it, but one thing is for sure is that I will never do any business with you again. I trusted you due to your linkages with the FNB brand. The complete disregard and lack of respect for your customers as soon as they no longer have a loan account with you will surely catch up with your company. How your brand is still surviving all these bad reviews???.....but do not fool yourself and think your arrogance towards your customers will sustain you for long.
SM
Sakhile M's update02 Nov 2020, 18:55
Reviewer Update
I don't have any hope you will resolve it, but one thing is for sure is that I will never do any business with you again. I trusted you due to your linkages with the FNB brand. The complete disregard and lack of respect for your customers as soon as they no longer have a loan account with you will surely catch up with your company. How your brand is still surviving all these bad reviews???.....but do not fool yourself and think your arrogance towards your customers will sustain you for long.
SM
Sakhile M's updateReviewer Update
04 Nov 2020, 07:35What is the progress on this?......you said you will keep me in the loop and I have received no update from you regarding this.
SM
Sakhile M's update04 Nov 2020, 07:35
Reviewer Update
What is the progress on this?......you said you will keep me in the loop and I have received no update from you regarding this.
DirectAxis's replyOfficial
04 Nov 2020, 08:35Hello Sakhile Thanks for reaching out to us. Your refund was paid out to you on 02/11/2020. It takes 24 – 48 hours to reflect in your bank account. Please confirm once you have received it. Should you have any further questions please contact us. Team DirectAxis
DirectAxis's reply04 Nov 2020, 08:35
Official
Hello Sakhile Thanks for reaching out to us. Your refund was paid out to you on 02/11/2020. It takes 24 – 48 hours to reflect in your bank account. Please confirm once you have received it. Should you have any further questions please contact us. Team DirectAxis
SM
Sakhile M's updateReviewer Update
04 Nov 2020, 08:43I will wait, and I hope it was paid to the correct account (FNB Account) this time.
SM
Sakhile M's update04 Nov 2020, 08:43
Reviewer Update
I will wait, and I hope it was paid to the correct account (FNB Account) this time.
SM
Sakhile M's updateReviewer Update
05 Nov 2020, 05:41You claim to have made the payment on Monday, today is Thursday and there is no money in my account. Where is my refund?
SM
Sakhile M's update05 Nov 2020, 05:41
Reviewer Update
You claim to have made the payment on Monday, today is Thursday and there is no money in my account. Where is my refund?
SM
Sakhile M's updateReviewer Update
05 Nov 2020, 16:57I received my refund payment, thank you.
SM
Sakhile M's update05 Nov 2020, 16:57
Reviewer Update
I received my refund payment, thank you.
DirectAxis's replyOfficial
06 Nov 2020, 07:46Hello Sakhile,
You're welcome.
You're welcome.
DirectAxis's reply06 Nov 2020, 07:46
Official
Hello Sakhile,
You're welcome.
You're welcome.