Poor Customer Service from Direct Axis

Hi,

I’m very disappointed with the call centre service I have been getting. I have a loan with you guys. Due to Covid I stopped paying due to family commitments. Now that all is in order I want to settle my account. I have been trying to get a hold of someone to assist me for the past 2 weeks and only have been transferred and past from pillar to post. I head up a contact centre and we will never treat our customers like this. When I didn’t pay I used to receive about 5 calls a day but now I want to settle my account no one can assist me. I will appreciate if someone senior can call me. When you call the call centre you get transferred from one person to another always saying its the wrong department. I have tried all the numbers I could find. Are your staff working from home cause most of them answer the calls and not say anything waiting for the customer to hang up.

Please call me on ***.