NM
Nosi M
1 reviews | Active since Nov 2020
04 Nov 2020, 17:20
Poor customer service
I app**** for a debt consolidation loan 28.10.2020, I was informed that it had been approved. I went through the contract twice with different consultants who then told me that the process was complete and payment would be made. I have been following up every single day (numerous times per day) for the past week with no clear direction. The call centre agents are no assistance at all - the credit controller handling my application is avoiding/ignoring me. The entire process has been (and still is) so frustrating.
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Replies (4)0
Replies (4)
DirectAxis's replyOfficial
05 Nov 2020, 10:28Hello Nosi, Thanks for reaching out to us. We apologise for the delay in finalising your loan application. Your loan application is currently with our Credit Assessment Department while completing the loan application there was a system error on the loan option and the consultant was unable to process the application. We have escalated the matter to our Loans Department and Credit Assessment Department in order for you to be assisted as soon as possible. A consultant will be in contact with you. Team DirectAxis
DirectAxis's reply05 Nov 2020, 10:28
Official
Hello Nosi, Thanks for reaching out to us. We apologise for the delay in finalising your loan application. Your loan application is currently with our Credit Assessment Department while completing the loan application there was a system error on the loan option and the consultant was unable to process the application. We have escalated the matter to our Loans Department and Credit Assessment Department in order for you to be assisted as soon as possible. A consultant will be in contact with you. Team DirectAxis
NM
Nosi M's updateReviewer Update
05 Nov 2020, 16:17Good day,
Thank you for you response.
A consultant has not yet contacted me.
Thank you for you response.
A consultant has not yet contacted me.
NM
Nosi M's update05 Nov 2020, 16:17
Reviewer Update
Good day,
Thank you for you response.
A consultant has not yet contacted me.
Thank you for you response.
A consultant has not yet contacted me.
NM
Nosi M's updateReviewer Update
06 Nov 2020, 12:23Good day,
A consultant did get in touch with me yesterday (late afternoon), I was advised that I had to start the application from scratch, I comp**** with the request - I was promised that everything would be resolved yesterday before 8pm, or latest this morning.
As expected, no one contacted me in the morning, yet again I had to follow up on my application. I had to go through the application process again! Someone was meant to call me back in order to take me through the contract/quotation - I am still waiting.
I have never experienced this kind of service in my life - I actually can't believe that companies actually conduct business in this manner...I am lost for words, and in utter disbelief.
This experience has actually been traumatising.
A consultant did get in touch with me yesterday (late afternoon), I was advised that I had to start the application from scratch, I comp**** with the request - I was promised that everything would be resolved yesterday before 8pm, or latest this morning.
As expected, no one contacted me in the morning, yet again I had to follow up on my application. I had to go through the application process again! Someone was meant to call me back in order to take me through the contract/quotation - I am still waiting.
I have never experienced this kind of service in my life - I actually can't believe that companies actually conduct business in this manner...I am lost for words, and in utter disbelief.
This experience has actually been traumatising.
NM
Nosi M's update06 Nov 2020, 12:23
Reviewer Update
Good day,
A consultant did get in touch with me yesterday (late afternoon), I was advised that I had to start the application from scratch, I comp**** with the request - I was promised that everything would be resolved yesterday before 8pm, or latest this morning.
As expected, no one contacted me in the morning, yet again I had to follow up on my application. I had to go through the application process again! Someone was meant to call me back in order to take me through the contract/quotation - I am still waiting.
I have never experienced this kind of service in my life - I actually can't believe that companies actually conduct business in this manner...I am lost for words, and in utter disbelief.
This experience has actually been traumatising.
A consultant did get in touch with me yesterday (late afternoon), I was advised that I had to start the application from scratch, I comp**** with the request - I was promised that everything would be resolved yesterday before 8pm, or latest this morning.
As expected, no one contacted me in the morning, yet again I had to follow up on my application. I had to go through the application process again! Someone was meant to call me back in order to take me through the contract/quotation - I am still waiting.
I have never experienced this kind of service in my life - I actually can't believe that companies actually conduct business in this manner...I am lost for words, and in utter disbelief.
This experience has actually been traumatising.
NM
Nosi M's updateReviewer Update
10 Nov 2020, 15:51After waiting for almost 2 weeks - I received an sms (not even a call) informing me that the loan application has been declined. I was told numerous times that this was an IT issue and that the application had been successful.
The treatment Direct Axis gives to customers is shocking, to say the least.
The treatment Direct Axis gives to customers is shocking, to say the least.
NM
Nosi M's update10 Nov 2020, 15:51
Reviewer Update
After waiting for almost 2 weeks - I received an sms (not even a call) informing me that the loan application has been declined. I was told numerous times that this was an IT issue and that the application had been successful.
The treatment Direct Axis gives to customers is shocking, to say the least.
The treatment Direct Axis gives to customers is shocking, to say the least.