RP
Ronell P
1 reviews | Active since Sept 2020
11 Sept 2020, 15:05
Poor Customer service
I recently settled my loan with Direct Axis and debit orders are still being presented to my bank. I sent an email to determine what the balance on the account was in case a small balance had accrued and also to ask that my account be closed. Their customer service email indicated that they would take 2 days to respond to my email but I received no response. I also kept trying to call their settlements telephone number but kept getting cut off. I just want this account closed and do not want to deal with a business with such terrible (non-existent, actually) customer service.
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DirectAxis's replyOfficial
11 Sept 2020, 17:00Hello Ronell. We have received your review. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process. The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. We do require you to send us the proof of payment in order to log for the closure. Please send this to ***. Team DirectAxis
DirectAxis's reply11 Sept 2020, 17:00
Official
Hello Ronell. We have received your review. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process. The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. We do require you to send us the proof of payment in order to log for the closure. Please send this to ***. Team DirectAxis