SM
Siphokazi M
1 reviews | Active since Sept 2022
08 Sept 2022, 12:29
Poor Customer Service
DirectAxis withdrew my account from MBD and I have been trying to get hold of their legal department since yesterday morning up until now I am not getting answers. It's either they are not available or I wait for 40 minutes on the call. If by luck I go through my call is dropped without my questions being answered or I am transferred to another person who then drops my call. This is causing me a distress because I wanted to clear this account.
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Replies (3)
DirectAxis's replyOfficial
08 Sept 2022, 13:09Hello Siphokazi, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you've experienced while trying to get assistance from our call centre. We have arranged for a consultant to call you and clear things up. Team DirectAxis
DirectAxis's reply08 Sept 2022, 13:09
Official
Hello Siphokazi, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you've experienced while trying to get assistance from our call centre. We have arranged for a consultant to call you and clear things up. Team DirectAxis
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Siphokazi M's updateReviewer Update
09 Sept 2022, 18:03Thank you do much for speedy response but I am yet to receive the letter.
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Siphokazi M's update09 Sept 2022, 18:03
Reviewer Update
Thank you do much for speedy response but I am yet to receive the letter.
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Siphokazi M's updateReviewer Update
12 Sept 2022, 12:34Query was resolved satisfactorily. Thank you so much
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Siphokazi M's update12 Sept 2022, 12:34
Reviewer Update
Query was resolved satisfactorily. Thank you so much