Poor customer service - Direct Axis

Item: DirectAxis
Rating: 3
Author: Lee N

Settled My loan, received a settlement letter. Then got debited in December to which they advised that the funds was going to be return before 31 December. Called them numerous times to which their agents put the call on hold everytime I called in. Tried to resolve the matter internally by writing to their complaints email to date no response received. I'm tired of wasting my resources trying to reach out to them to get my funds back as I was incorrectly debited while the account is settled. @DirectAxis kindly resolve this asap.

Helpful (0)

Replies (3)

DirectAxis's replyOfficial

07 Jan 2022, 15:21

Hello Lee, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a refund. We are very sorry for your account debit and we will work hard to get the refunds processed as soon as we can. We have escalated your feedback to our Support Team and will continue to keep you posted until the matter has been resolved. Team DirectAxis

DirectAxis's reply07 Jan 2022, 15:21

Official

Lee N's updateReviewer Update

07 Jan 2022, 15:54

Thanks for the feedback, await the refund

Lee N's update07 Jan 2022, 15:54

Reviewer Update

Thanks for the feedback, await the refund

Lee N's updateReviewer Update

14 Jan 2022, 13:37

But that's what you said on Friday. The money should have reflected in my account yesterday already.

Lee N's update14 Jan 2022, 13:37

Reviewer Update

But that's what you said on Friday. The money should have reflected in my account yesterday already.