Poor customer service - Direct Axis

I'm very disappointed and upset with Direct Axis offices I have been trying to contact them as of 04th Mar 2021 and I cannot get through to the relevant department that is handling settlements. Their switch board will transfer your call and you are put on hold for over 25minutes, there after you will get a voice prompt that says "they are unable to take the call". I've even sent a email and no response either. Direct Axis is so quick to send you an sms as well as e-mail if they have not collected your debit order but when an honest customer who wants to pay their debt, there is no assistance from the company. My advise, please stay away from DirectAxis if this is the way their customers are being treated and will not recommend to people I know to this type of service!!!